About Us
About TuxLogistics
Moving our world forward by delivering what matters.
Most people know TuxLogistics Canada as a reliable shipper, committed to getting your package – large or small – to its destination on time. But TuxLogistics Canada is also a technological innovator, a supporter of community and global charities, a dedicated employer and much more. We connect 90% of the world’s GDP with door-to-door, customs-cleared service, all backed by our money-back guarantee.*
❝ At TuxLogistics, we’re focused on making credible, purposeful changes to adapt and achieve our sustainability goals to help build stronger communities and a healthier environment ❞
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We are an international team of over 100 shipping professionals, united by a passion for logistics. And we work in a unique environment. TuxLogistics is as innovative as a start-up, with the power of an international organization.
Our unique value proposition
Our commitment to operating as ‘TuxLogistics’ means we offer our clients, principals and customers an end-to-end integrated logistics solution that – in combination with our Market Access business – enables them to grow and remain relevant in Canada.
Frequently Asked
Questions
Get the most up-to-date information about your delivery by activating tracking notifications. Find out more about tracking your package and understanding tracking terms/delivery status definitions.
To receive notifications for a specific shipment, you can enable alerts through our tracking page. We offer the option to receive these alerts via text or email — whichever is most convenient for you. To sign up, simply track your shipment and then enter your email, or click more options for text notifications.
Shipment details are updated at various points in package’s journey between pickup and delivery. The frequency of scans may vary and it is not unusual for a shipment that’s on its way to go more than 24 hours without an update, especially during periods of long travel.
Visit the TuxLogistics Billing Centre to select the right tool to view, manage and pay your charges, including transportation, duties, taxes and other related fees. For more invoice or payment related enquiries, contact support.
If you missed your delivery, TuxLogistics may make additional attempts to deliver your package, or for residential addresses, it may be redirected to a nearby TuxLogistics or TuxLogistics OnSite location for customer pickup.
TuxLogistics will hold your package for up to 5 business days for TuxLogistics Ground or FedEx Express before it is returned to the shipper.